- ERP
- 18+ Water Utilities
- 400,000+ customers managed through the system
Case Study: Water Utilities ERP Implementation
Overview
H
indeke Technology PLC’s Water Utilities ERP solution has been successfully implemented across multiple water and sewerage services in Ethiopia. Our clients include Bahir Dar, Kobo, Bure, Maksegnit, Debre Tabor, Woldiya, Fendeka, Finote Selam, Woreta, Injibara, Addis Kidam, Dangila, Adet, and Debark cities Water and Sewerage Services.
Challenges
These water utilities faced significant challenges in managing large-scale operations, including billing, inventory, water consumption tracking, and customer service. The lack of integrated solutions led to inefficiencies, errors in billing, delayed responses to customer inquiries, and difficulty in tracking water distribution in real time.
Solution
Hindeke Technology PLC provided a customized Water Utilities ERP system that seamlessly integrated key functions such as:
Billing & Payment Management: Automating billing processes and improving accuracy in invoicing.
Customer Management: Streamlining customer service by managing accounts, complaints, and queries efficiently.
Inventory & Asset Management: Ensuring proper tracking of resources, equipment, and water distribution systems.
Real-Time Data & Reporting: Allowing for instant data on water usage, service disruptions, and more, improving decision-making and service delivery.
Financial Management: Enhancing transparency in financial records and budgets, ensuring accountability and compliance.
Flexible Payment Methods: The Water Utilities ERP system enables customers to conveniently pay their bills at any bank, as well as through mobile payment platforms like TeleBirr. This flexibility enhances customer satisfaction by offering multiple, accessible payment options, reducing delays, and ensuring timely payments.
Seamless Data for Better Care
Top Clients
Key Features of Hindeke Water Utilities ERP
Empowering Water Utilities with Comprehensive, Scalable ERP Solutions for Efficient Management and Customer Service
Results
Operational Efficiency: All utilities reported improved operations with faster processing of customer data and billing, reducing human error and operational costs.All utilities reported improved operations with faster processing of customer data and billing, reducing human error and operational costs.
Customer Satisfaction: The ERP system provided accurate, timely billing, leading to an increase in customer satisfaction and trust.
Resource Optimization: The system helped utilities better manage inventory and assets, reducing waste and ensuring optimal water distribution.
Financial Transparency: The integration of financial management tools enhanced transparency and helped authorities make data-driven decisions on budget allocation.
Real-Time Monitoring: Utilities were able to track water usage and service status in real time, improving response time for maintenance and service issues.